TKI – Thomas-Kilmann Conflict Mode Instrument

TKI is the world’s best-selling assessment for understanding how different conflict-handling styles affect interpersonal and group dynamics.

It’s also a fast and powerful tool that can go beyond conflict management to support your team-building, leadership and coaching, and retention goals.

The research-backed TKI offers a practical way to initiate safe and nonemotional dialogue to resolve conflict. That’s why it’s ideal for use in so many different situations. It can also improve organizational productivity by helping people gain insight into their own and others’ behavior — which in turn helps them make better choices about outcomes.

The 5 TKI Conflict-Handling Modes:
  • Competing: assertive and not cooperative
  • Collaborating: assertive and cooperative
  • Compromising: in the middle on both dimensions
  • Accommodating: cooperative and not assertive
  • Avoiding: neither assertive nor cooperative

The five modes are described along two dimensions — assertiveness, or the extent to which one tries to satisfy his or her own concerns; and cooperativeness, or the extent to which one tries to satisfy the concerns of another person. The TKI has been used for more than 35 years and is the leading measure of conflict-handling behavior and is used in a wide variety of applications.

Applications of the Thomas-Kilmann Conflict Mode Instrument assessment include:

  • Management and supervisory training
  • Negotiation training
  • Team building
  • Leadership development
  • Safety training
  • Conflict resolution

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